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Terms and conditions 

Terms & Conditions

Please read these Terms & Conditions carefully before using the KNOTZ website or placing an order. By accessing our site and purchasing our products, you agree to be bound by these terms.

1. About KNOTZ

KNOTZ ("we", "us", "our") is an Indian e-commerce brand selling Performance Lock Laces online via knotz.in. These terms govern your use of our website and your purchase of our products.

2. Eligibility

By placing an order on our website, you confirm that:

  • You are at least 18 years of age, or have parental/guardian consent

  • You are legally capable of entering into a binding contract

  • You are a resident of India or placing an order for delivery within India

3. Product Information

We make every effort to display our products as accurately as possible. However:

  • Colors may vary slightly due to device screen settings

  • Product images are for illustrative purposes and the actual product may differ slightly in appearance

  • We reserve the right to modify product descriptions, pricing, or availability without prior notice

4. Pricing

  • All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise

  • Prices are subject to change without prior notice

  • The price at the time of placing your order is the final price you will be charged

5. Orders & Payment

  • All orders are subject to availability and confirmation

  • We reserve the right to cancel or refuse any order at our discretion

  • Payment options include Cash on Delivery (COD), UPI, debit/credit cards, and net banking via Razorpay

  • For COD orders, payment must be made to the delivery agent at the time of delivery

6. Shipping & Delivery

Delivery timelines are estimates and not guaranteed. KNOTZ is not liable for delays caused by courier partners, natural disasters, strikes, or other events beyond our control. Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Returns and refunds are governed by our Return Policy and Refund Policy. By placing an order, you agree to these policies.

8. Intellectual Property

All content on the KNOTZ website — including logos, product images, text, brand name, taglines, and design — is the intellectual property of KNOTZ. Reproduction, distribution, or commercial use of any content without written permission is strictly prohibited.

9. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful purpose

  • Transmit harmful, fraudulent, or misleading content

  • Attempt to access restricted areas of the website

  • Use automated tools to scrape or copy content from our site

10. Privacy & Data

We collect personal information (name, address, phone number, email) solely for the purpose of processing and delivering your orders. Your data will not be sold or shared with third parties except as required to fulfil your order (e.g., shipping partners). We comply with the Information Technology Act, 2000 and applicable data protection regulations.

11. Limitation of Liability

To the maximum extent permitted by Indian law, KNOTZ shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from use of our products

  • Loss of data or business interruption

  • Damages arising from events beyond our reasonable control

Our total liability to you shall not exceed the value of the order placed by you.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of [City, State]. We encourage resolution of disputes through mutual discussion before initiating legal proceedings.

13. Changes to Terms

KNOTZ reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of the website after changes constitutes your acceptance of the updated terms.

14. Contact Us

For any questions, complaints, or grievance redressal:

KNOTZ Customer Support Email: support@knotz.in Website: knotz.in

We aim to respond to all queries within 2 business days.

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